New Leadership Essentials Pt. 3 – Conclusion
In parts one and two of this little brain dump I contrasted what I think are dying leadership skills with vital emerging leadership skills. This begs the question; I’m a leader, what about me? Where do these thoughts hit the ground?
Management is dead
I see management based leadership roles going away… and they already are. It took this recession to kick start the process. In a strapped economy a person who doesn’t produce won’t have a lot of value to an organization. Let’s face it, management positions haven’t been about producing. If the first words out of your mouth when you describe your job are: “I lead a team that…”, you may need to take an inventory of what it is that you do and what you produce.
If and when we recover from this recession, organizations will have learned that carrying dead wood on their team like they did when things we’re booming in the nineties won’t cut it anymore. Everyone on your team needs to carry weight when it comes to producing what ever it is you produce, not just go to meetings…even at the top.
This is happening because of the reality that anyone can have great ideas and platforms to communicate them, but not all have the skills and gifts to make these dreams reality.
Your Whole Team is the Customer Service Department
And your customer service department is open 24 hours. In the past organizations had a customer service department and a communications department and the ‘voice’ of your organization was crafted and delivered to the public and your clients via these people/teams. Everyone else was internally focused.
Real time communication and marketing is quickly becoming the norm and your brand must keep up. This reality doesn’t make room for customer service to address the issue and the communications/PR people to draft a statement. Your organization is being represented publicly by every person in it; top to bottom. This means every person on your team needs to understand the ‘voice’ to which your brand speaks…and execute it well.
Are you and your team ready to face this reality?
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